Terms & Conditions of our online shop
1.Taxes and duties
Prices on our website do not include VAT*. If you have a VAT number, the VAT will not be added. You can check if your VAT number is valid here .
VAT will not be applied if order will be delivered outside of the European Union.
*VAT registration number, is the unique number that identifies a taxable person (business) or non-taxable legal entity that is registered for VAT.
2. Insurance
After a shipping company accepts your order, Top Dermal is not responsible for any damage or loss. Although the chances of such an event are about 1%, we highly recommend that you insure your package. However, special care will be taken to protect fragile objects or keep them cold if needed.
Current insurance rates:
FedEx:
- 1.2% of your order value
DHL:
- orders up to $1380 – $16.50 (fixed rate)
- orders of $1381 and above – 1.2% of your order value
If you do not insure your package, each 1 kg of the package will be insured with $10 by default, but in case of damage or loss we will not be able to refund you or resend your order.
3.Lost parcels & delayed shipments
The maximum delivery time within the US is thirty (2-3) working days, as established by us. However, it is very unusual that an express delivery will take more than 1-3 working days out of the US. If a package is delayed or miss a scan we will start investigation with logistic company, we will refund or replace if package isnt delivered after 4 days.
4.Packages which have been suspended in custom duties
Please note it is the responsibility of the importer (customer) to know the rules and regulations of a country where his package is being delivered to. If a package has been stopped on customs border control we advise you to contact your local customs office and either try to have the package released, or reject it and resend to us. Once we receive the returned package we will refund the value of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility of seized goods. Please take into account that our company does not take any responsibility in case of any problems on customs border outside of EU. Even though, we will send any additional documentation if necessary.
5.Return policy
If you would like to return any product, please notify us within 14 days after receiving it. Please note, Product can be returned only under one of the following conditions:
- The product contains manufacturing defects
- We send you the wrong product
In this case you will be offered either replacement or 100% refund. Your refund will be processed via the same method of payment originally used for the purchase. No returns will be accepted after 14 days.
6.Refund
In the event that a client cancels the order under the above conditions, we will refund the amount using the same payment method that was used when ordering.
Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for the payment. All bank charges for this transaction are at the customer’s expense.
Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.
We are not working with TaxFree service
7.Promotions
- If you refer your colleague to make a purchase, we will give you -7 off your next order and your colleague -7% off their first order. Please contact our sales managers for more information.
- If you have a promo code you can apply it in the cart (Promo Code section)
- We offer special wholesale price (starting from 5 pieces of the same product, contact managers for more info)
- 5% discount for the first order
Please note that these promotions cannot be combined with any other sale, promotion, discount, code, coupon and/or offer.
9. Shipping and Delivery
All orders are shipped with FedEx, UPS, DHL and with other delivery services. Shipment throughout Spain is delivered by DHL with costs . Delivery time requires 1-2 working days. To the rest of Europe we ship with FedEx or UPS.
- Express delivery takes from 24 to 48 hours. Within the EU price from $65. Prices may vary depending on the weight of the package and your postal code.
We will send you tracking number after sending your order.
If you want to check the exact price for your order please contact at email sales@beautysanctuaryonline.com